Merseyside Police has introduced an AI chatbot named Bobbi to answer public questions. The force stands as the first in the North West to deploy the technology. Bobbi deals with non-emergency questions. The goal remains to reduce demand on call handlers. The system went live this week.

Bobbi was built to handle routine public questions. Merseyside Police said the chatbot would help manage non-urgent requests. This lets call handlers to focus on higher-priority incidents. The force said Bobbi is now live for public use. The chatbot represents the first such tool in the region.